Terms of Use

1. Purpose

These terms govern access to and use of the llmax.ai website and, once available, the inference service (the "Service"). By using the site, you accept these terms.

2. Service provider (legal notice)

In compliance with Art. 10 of Spanish Act 34/2002 on information society services and electronic commerce (LSSI-CE), the provider of this Service is identified as follows:

• Company: HEGUZ CAPITAL, S.L., trading as llmax.ai ("we", "us" or "our").
• Registered office: Calle Lepant 270, 08013 Barcelona, Spain
• Email: legal@llmax.ai
• Activity: provision of inference services over open-source language models, by subscription.

Payments are handled by Creem as merchant of record under the terms of section 7.

3. Pre-launch phase

The Service is currently in pre-launch and not yet available. The website is informational. The announced features, models and prices are provisional and may change before opening.

4. Acceptable use

You agree not to use the site or the Service to: (a) carry out unlawful activities or infringe third-party rights; (b) generate or distribute illegal content; (c) attempt to breach the security or availability of the infrastructure; (d) resell or redistribute access without authorization; (e) circumvent technical limits or anti-abuse measures; (f) run the Service in an unattended or non-interactive manner, without a person supervising the session; (g) operate automated loops, queues or schedulers that generate continuous traffic; (h) carry out systematic benchmarking, bulk scraping or dataset generation; (i) share credentials between individuals — each API key is personal to a single user.

Coding agents are expressly permitted. Tools such as Cline, Continue, Aider, Claude Code or the Xcode model provider are a supported and expected use of the Service, provided a person is driving the session. What clause (f) rules out is unattended automation running with nobody at the keyboard, not the use of an agent.

For the avoidance of doubt, abuse includes: circumventing technical limits or metering; generating load that measurably degrades the Service for other customers; automation designed to exploit the Service disproportionately; probing or bypassing security measures; and reselling access or sharing credentials.

5. Fair use and service limits

To keep latency predictable for everyone, we apply per-plan requests-per-minute and concurrency limits, together with a monthly fair-use volume. These are sized for real development work, and you can see the figures for your plan in your dashboard.

Unlimited access is subject to this fair use policy. "Unlimited" means there is no per-token billing and no mid-month cut-off: we do not meter you or stop serving you for volume. Beyond the monthly fair-use volume, requests are served at a lower priority for the remainder of the billing period rather than being refused, so the Service slows instead of stopping.

Sustained and deliberate excess — particularly where it stems from conduct prohibited under section 4 — may lead us not to renew your subscription at the end of the current period, as described in section 8.

6. Pricing and payments (from launch)

• Essential plan: €60/month, VAT included, no lock-in. Includes the Essential open-source models (qwen3.6 and its embedding and reranking add-ons).
• Pro plan: €120/month, VAT included, no lock-in. Available in the coming weeks. Adds the largest open-source models.
• Enterprise plan: from €350/month, VAT included, no lock-in. Includes 5 API keys and the Essential open-source models; upgradeable to the Pro models.
• Amounts and models may be adjusted; the included models will be updated to the best open-source models available at no extra cost, and any change will be communicated before it applies to active subscriptions.

7. Subscription, cancellation and refunds

Who sells you the subscription. Payments are processed by Creem, which acts as merchant of record: Creem is the seller of record for the transaction and we provide the Service. Your purchase is therefore also governed by Creem's buyer terms, and billing, invoices and payment methods are managed through Creem's customer portal.

Subscriptions are monthly and renew automatically until either party chooses not to renew. You can cancel at any time, with no penalty and no minimum term; we can decide not to renew on the terms set out in section 8. Either way, the period already paid for runs to its end.

Effect of cancelling. Cancelling stops the next renewal. Your access continues until the end of the period already paid for, and that period is not refunded pro rata — you keep the service you paid for until it runs out.

Right of withdrawal (consumers). If you contract as a consumer, you have 14 calendar days to withdraw without giving any reason and without penalty. Because Creem is the merchant of record, that right is exercised through Creem under its buyer terms. Note that the Service is digital content supplied without a tangible medium and made available immediately: at checkout you are asked to expressly consent to performance beginning right away and to acknowledge that you thereby lose the right of withdrawal. If you would rather keep that right, do not request immediate access and do not use your API key until the 14 days have passed.

Other refunds. Outside the withdrawal right, fees already paid are not refunded pro rata, except where a serious interruption attributable to us prevents normal use of the Service for a significant part of the billing period. If you believe a refund is due, write to contact@llmax.ai first; refunds are ultimately processed by Creem under its own terms.

8. Non-renewal and suspension

Where these terms are breached, our normal response is not to renew rather than to cut you off. The measure matches what happened.

Non-renewal. We may decide not to renew your subscription, giving notice at least 14 calendar days before the renewal date. Your access continues normally until the end of the period you have already paid for; nothing is interrupted and nothing is refunded, because the service you paid for is delivered in full. This is the route we use for breaches that are not urgent — sustained excess over the fair-use volume, unattended automation, and other failures to comply with sections 5 and 6.

Notice to remedy. Before deciding not to renew, we will normally tell you what the problem is and give you seven calendar days to put it right. If you do, the subscription renews as usual.

Immediate suspension. Reserved for cases where waiting would cause harm: fraud or non-payment; unlawful activity; any attack on or attempt to compromise the infrastructure; resale of access; credentials shared between individuals; or conduct that puts the availability of the Service for other customers at immediate risk. In these cases we may suspend without prior notice, and no refund of the current period is due where the suspension follows a demonstrated breach on your part. Outside those cases, if we interrupt the Service before the end of a paid period, the proportional part not used is refunded. Refunds are processed by Creem as merchant of record, applying these terms as the eligibility criteria for the Service.

Telling you why, and disagreeing with us. We will state the reason for any non-renewal or suspension. If you believe the decision is wrong, write to legal@llmax.ai and we will review it.

9. Open-source models and outputs

The Service provides access to open-source AI models. Outputs are provided "as is", may contain errors or inaccuracies, and do not constitute professional advice. You are responsible for reviewing and validating any output before relying on it.

Model licences. Each model we serve is published by a third party under its own licence, and using it through us does not exempt you from those terms. Some carry restrictions on permitted uses or on how outputs may be exploited. The licence applicable to each model is stated on its entry in the model catalogue; check it before building on a given model. Where a licence requires attribution, it is your responsibility to provide it in your own product.

We do not claim any ownership over the outputs generated for you. To the extent the applicable licence allows, they are yours to use — subject to the restrictions of that licence and to your own responsibility for the use you make of them.

10. Privacy

The processing of personal data is governed by our Privacy Policy. If you use the Service as a company and process personal data of third parties through it, our Data Processing Agreement applies as well.

11. Intellectual property

The brand, the site and its original content belong to llmax.ai. Open-source models are governed by their respective licenses.

12. Availability

During pre-launch, no availability is guaranteed. After launch we will aim to provide a continuous service, but interruptions may occur due to maintenance or technical reasons.

13. Limitation of liability

To the extent permitted by law, llmax.ai shall not be liable for indirect damages, loss of data or loss of profit arising from the use of the site or the Service. Nothing in these terms excludes liability that cannot be limited by law.

14. Changes

We may update these terms. The current version will be published on this page with its date.

15. Governing law and jurisdiction

These terms are governed by Spanish and European Union law. For any dispute, the parties submit to the competent courts under the applicable regulations.

16. Contact

For legal matters or questions about these terms, email legal@llmax.ai. For billing, security or abuse reports, contact@llmax.ai. For technical support, support@llmax.ai.